Shipping policy
Shipping Policy
Processing Time
Orders are typically processed and prepared for shipment within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Estimated Delivery Times
Delivery times vary depending on your location and shipping method:
- United States: 7–15 business days
- Canada: 8–18 business days
- United Kingdom: 7–15 business days
- European Union: 7–15 business days
- Australia & New Zealand: 10–20 business days
- Rest of World: 10–25 business days
Please note that these are estimated delivery times, not guaranteed delivery dates. Delays may occasionally occur due to customs, weather, carrier disruptions, or other circumstances outside our control.
Tracking Your Order
Once your order has been shipped, you may receive a tracking number by email. Tracking information can take a few days to become active after the package has been dispatched.
Customs & Import Duties
For international orders, additional customs duties, taxes, or import fees may apply depending on your country. Any such charges are the responsibility of the customer unless otherwise stated at checkout.
Incorrect Address
Please make sure your shipping information is correct before completing your purchase. We cannot guarantee that an order can be changed or redirected once it has been shipped.
Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at ribicco@gmail.com and we will work with you to resolve the issue.
By placing an order with us, you acknowledge that delivery times are estimates and may vary depending on your location and circumstances beyond our control.